Frequently Asked Questions



Below are some of the common questions that we regularly get asked by our customers.  Please get in touch if you have any other questions.

Frequently Asked Questions

  • Do you have insurance?

    Yes, we can provide fully comprehensive insurance

  • Do you employ agency or temporary staff?

    No, all our staff are fully employed and full time.


  • Are you members of the British Association of Removals (BAR)

    We are long-standing BAR members and adhere to BAR code of conduct.  For more information see https://bar.co.uk

  • Does the cost of our removal depend on the day of the week?

    The cost of a removal does not change Monday to Friday however, due to overtime rates, driving hours, regulations and the working time directives, the cost of a removal on Saturdays and Sundays are more expensive.


  • Do you provide packing materials?

    All packing materials are provided once you have accepted our quotation. Alternatively, packing materials are available to purchase from our office.


  • What can we not pack for our removal?

    Items not to be packed include: paints, gas cylinders and anything flammable, such as petrol and white spirit etc.


  • Can you dismantle and reassemble furniture?

    Yes we are able to. Details should be discussed during your survey.


  • Can I leave contents in drawers?

    Providing there is nothing spillable or breakable or inherently heavy (ie: books) contents can remain in the drawers.

  • Can you move outside pot plants?

    Providing you are moving within the UK, plants and pots can be moved.

  • Can you disconnect and reconnect any appliances?

    Due to our insurance, we are unable to complete any plumbing/electrical work.


Any further questions?


We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help. 

Get in Touch